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Terms & Conditions

Last Updated: October 2026

1. Acceptance of Terms

AppyShift is a service provided by AppySolutions LLC, DBA AppyShift. By accessing or using the Service, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, you may not use the Service.

If you sign up for or use the Service for a company or other organization (the “Customer”), you confirm that you can accept these Terms for it. The Customer's managers, employees and job applicants use the Service through the Customer's account, and the Customer decides who has access and what each person can see and do.

2. Description of Service

AppyShift is a cloud-based workforce management platform. Depending on the plan, the Customer's industry and the features the Customer turns on, it includes:

  • Scheduling, open shifts, shift swaps, availability, labor budgets, and time-off requests and balances
  • A time clock, timesheets, breaks and attendance, with optional on-site clock-in rules
  • Employee records, documents, certifications, onboarding forms, electronic signatures and Form I-9
  • Recruiting: a careers page, job applications, interview scheduling, and a recruiting inbox for messages with applicants
  • Messages and alerts in the app, by email, by push notification, by text message, and in Slack or Microsoft Teams
  • Expense reports with receipts and mileage
  • Reports, audit logs, and payroll review and exports for the Customer's payroll provider
  • Operations tools, such as checklists, guard tours, incident and injury logs, cash counts and tip declarations, child care ratios, pesticide application records, equipment tracking and field service jobs
  • Home care visits and long-term care staffing tools
  • Mobile apps, a help center, an API and webhooks, and free tools on our website

Some features are only on certain plans. We may update, modify, or discontinue features at any time.

3. Eligibility

You must be at least 18 years old and legally able to enter into binding agreements to sign up for the Service. Employees and applicants use it under the Customer's account, subject to the laws that apply to their work.

4. Accounts and Sign-In

You agree to:

  • Provide accurate and complete account information
  • Keep your password, sign-in codes and passkeys private, and not share your sign-in with anyone
  • Be responsible for all activity under your account
  • Tell us right away at support@appyshift.com if you think someone else has used your account

Two-step sign-in, passkeys, and fingerprint or face sign-in in the mobile apps help protect accounts. Fingerprint and face checks happen on your own device, and we never receive that information. Company administrators can require two-step sign-in for their staff and employees.

We may suspend or terminate accounts that violate these Terms.

5. Subscription & Payment

  • AppySolutions LLC, DBA AppyShift operates on a subscription-based model.
  • Pricing, billing cycles, and plan details are displayed at checkout.
  • Unless stated otherwise at checkout, paid subscriptions automatically renew at the end of each billing period until canceled.
  • If a trial requires a payment method, charges begin after the trial period unless the subscription is canceled before the trial ends.
  • If a free trial ends without a paid subscription, we may permanently delete the trial company and its data, no sooner than 30 days after sign-up.
  • Payments are handled by our payment processor. We do not store full card numbers.
  • Each plan includes a number of text messages each month. Extra texts are bought in prepaid packs. A pack expires 12 months after purchase, and unused texts have no cash value.
  • If you turn on auto-refill, we charge the card on file for the number of packs you chose whenever your texts run low. If a charge fails, auto-refill turns off and your billing administrators are told. When no texts are left, alerts may not be sent by text, but they still reach people in the app and by email.
  • You may manage payment details, view invoices, or cancel through billing settings when available, or by contacting support.
  • All payments are non-refundable unless required by law.
  • Refund requests are subject to review and approval. AppySolutions LLC, DBA AppyShift evaluates refund requests on a case-by-case basis and may approve, partially approve, or deny a request at its discretion based on usage, timing, and compliance with these Terms.
  • We may request additional information to complete a refund review.
  • Failure to pay may result in suspension or termination of your account.

6. Acceptable Use

You agree not to:

  • Use the Service for unlawful, fraudulent, or abusive purposes
  • Upload harmful, malicious, or misleading content, or information you don't have the right to use
  • Use the Service to send marketing or promotional text messages, or to text anyone who has not opted in
  • Attempt to access systems or data without authorization, including another company's data
  • Get around plan limits, permissions or security controls
  • Interfere with the performance, security, or integrity of the Service, including by overloading the API
  • Enter real personal information into the public demo

We may investigate and take action against misuse, including account suspension.

7. Customer Data

You retain ownership of all data you upload or generate through the Service (“Customer Data”), including employee information, schedules, timeclock entries, and HR records. By using the Service, you grant AppySolutions LLC, DBA AppyShift a limited license to process Customer Data solely for the purpose of providing the Service. We do not sell Customer Data.

The Customer is the employer, and we process Customer Data for the Customer. The Customer is responsible for:

  • The accuracy of what it enters and approves, including pay rates, schedules, time records and payroll exports
  • Giving employees and applicants any notices the law requires and getting any consents it requires, for example for location checks, photos, recordings or text messages
  • Deciding how long to keep records, and keeping the records the law requires it to keep
  • Deciding who in its company can see sensitive information, such as Social Security numbers, pay, health or injury details

8. Compliance Tools Are Not Legal Advice

Some features help with workplace rules: minimum wage checks, overtime and break rules, predictive scheduling rules, Form I-9, the injury and illness log, child care ratios, tip records, pesticide application records, and visit records for home care. They help you keep records and spot problems. They are not legal, tax, payroll, safety or HR advice.

Laws and rates change and differ by place, so check the rules that apply to you, and check pay amounts and payroll exports before anyone is paid. The Customer remains responsible for complying with employment, wage and hour, tax, immigration, safety, licensing and other laws.

9. Location, Photos and Devices

When a Customer turns them on, some features record a device's location at the moment someone uses them: clocking in or out, starting or ending a home visit, or scanning a guard tour checkpoint. The Service does not track location in the background. Some features let people add photos, such as receipts, finished jobs or inspection results.

The mobile apps can send push notifications. You can turn these off in your device settings. The apps are also subject to the terms of the app store you download them from.

10. Electronic Signatures

Documents and onboarding forms can be signed electronically. Before signing, the signer agrees to sign electronically and then draws their signature by hand. We keep a signing record with the signer's name and email, the time, the device and network address used, and a code that shows whether the document changed after it was signed.

The Customer decides which documents may be signed this way, and offers another way to sign where the law requires one.

11. Recruiting and Job Applicants

  • The Customer writes its job posts, reviews its applicants and makes every hiring decision. AppyShift does not decide on applicants for the Customer.
  • An application and the messages about it, including texts, emails and questions sent from the interview booking page, are kept with that application. Only the Customer's hiring team can see them.
  • Applicants can choose to get texts about their application by checking a box on the application. Checking it is not required to apply. See Text Message (SMS) Alerts.
  • The Customer is responsible for following hiring laws, including the rules for job ads, interviews, background checks and keeping applicant records.

12. Home Care and Health Information

Home care tools keep client names, addresses, care details and visit records behind sign-in. Texts, emails, push notifications, calendar feeds, chat alerts and webhooks about a visit say only “Home visit”, without client details.

We do not currently sign Business Associate Agreements (BAAs) under HIPAA. Before storing health information in the Service, the Customer is responsible for deciding whether its use meets its obligations under HIPAA and other health privacy laws.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

14. AI Answers

The assistant on our website uses AI to answer questions about AppyShift. Its answers may be incomplete or wrong, so check anything important with our support team, and don't enter personal or sensitive information in it.

15. Intellectual Property

All AppyShift software, branding, trademarks, and content are owned by AppySolutions LLC, DBA AppyShift and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.

If you send us ideas or feedback, for example through Help & Ideas, we may use them to improve the Service with no obligation to you.

16. Third-Party Services

The Service works with third-party services, such as our payment processor, text message carriers, email providers, app stores, Slack, Microsoft Teams, calendar apps, job boards, payroll providers and authentication services. When the Customer connects one, the data the Customer chooses is sent to it under that service's own terms. AppySolutions LLC, DBA AppyShift is not responsible for third-party services, their availability, or their policies.

17. API and Webhooks

Customers on eligible plans can use the AppyShift API and webhooks. Keep API tokens and webhook secrets private, and only send data to systems you control or trust. We may limit request rates, and we may revoke a token to protect the Service or other customers.

18. Public Demo and Free Tools

The public demo is shared with other visitors and is reset every few minutes, so use made-up information only. The free tools, calculators, templates and maps on our website give general information; check the results before relying on them.

19. Early Access Features

We sometimes let a company try a feature before it is released. Early access features may change or be removed, and they are provided as is.

20. Service Availability

We strive for high uptime but do not guarantee uninterrupted access. Maintenance, updates, or outages may occur.

21. Termination

We may suspend or terminate your account if:

  • You violate these Terms
  • You fail to pay subscription fees
  • We discontinue the Service

Upon termination, your access to the Service and Customer Data may be limited. Before you cancel, download the records you need to keep, such as reports, timesheets and documents. After an account ends, we may delete Customer Data, except what the law requires us to keep.

22. Disclaimers

The Service is provided “as is” without warranties of any kind, express or implied. We do not guarantee specific business outcomes, error-free operation, or compatibility with all devices or systems.

23. Limitation of Liability

To the maximum extent permitted by law, AppySolutions LLC, DBA AppyShift is not liable for loss of data, loss of revenue or profits, or indirect, incidental, or consequential damages. Our total liability will not exceed the amount you paid in the previous 12 months.

24. Indemnification

You agree to indemnify and hold AppySolutions LLC, DBA AppyShift harmless from claims arising from your use of the Service, your violation of these Terms, or your violation of any laws or third-party rights, including claims by your employees or job applicants that arise from how you used the Service.

25. Changes to Terms

We may update these Terms at any time. We post the new version on this page with a new date. Continued use of the Service after changes means you accept the updated Terms.

26. Governing Law

These Terms are governed by the laws of the State of Kansas, unless otherwise required by your local jurisdiction.

27. Text Message (SMS) Alerts

AppyShift Work Alerts are optional text messages sent by AppyShift on behalf of an employer about schedules, shifts, time off, assigned tasks, and workplace updates. Employees opt in themselves in the employee portal, and managers opt in on their Account page. Job applicants can choose texts about their application by checking a box on the application. Consent is not a condition of employment, of applying for a job, or of using the Service.

  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to any message to opt out, or HELP for help. You can also opt out at appyshift.com/sms or in the employee portal.
  • Text MENU for the words you can text, like SHIFTS or OFF, if your employer uses them.
  • Sign-in codes are only sent by text when you sign in and ask for one.
  • A number that opts out stays opted out for every employer until it asks support to turn texts back on and then opts in again.
  • Carriers are not liable for delayed or undelivered messages.
  • Mobile numbers and opt-in consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.

28. Contact Information

For questions about these Terms, contact: support@appyshift.com